Gaming disputes relate to the outcome of a customer’s gambling transaction and, in the first instance, such disputes must be brought to the attention of the Duty Manager, who will fully explain the procedure to you. Alternatively, you may email us at , setting out the detail of your dispute. Should you not have access to the internet you may write to the General Manager, Opera House Casino, 56-64 St Thomas Street, Scarborough, YO11 1DU.
In the unlikely event that we are unable to resolve your dispute internally (and only when the internal processes have been fully exhausted), you have the right to refer your dispute to our nominated ‘alternative dispute resolution entity’ (ADR).
From 1 October 2015 our ADR will be the Independent Panel for Casino and Bingo Arbitration (IPCA) and full details can be found at www.ipca.org.uk, or by writing to them at IPCA, Carlyle House, 235 Vauxhall Bridge Road, London, SW1V 1EJ.