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Opera House Casino is the perfect venue for your private party or corporate event; with views across the gaming floor and room to accommodate up to 200 guests the Upper Circle is available to hire 7 days a week. If you are organising a Christmas Party, Birthday Celebrations or Hen/Stag Do, rest assured that we can accommodate all your requirements. Additionally, exclusive access to the Upper Circle Bar will be at your disposal, providing an unrivalled venue for your event. 

Contact our Reception team on 01723 357940 for more information or email our reception at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss your requirements.

Complaints and Gaming Dispute Procedures

Whether you have a complaint about our services and products or a dispute relating to gaming please ensure that you ask to speak with one of our management team.

The Casino Manager will fully explain the procedure to you and will always be happy to listen and review the sequence of events.

If you are unhappy with the outcome or feel you would like to speak to a different member of the management team please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively you may write to the Compliance Manager, Opera House Casino, 56-64 St Thomas Street, Scarborough, YO11 1DU.

Independent Betting Adjudication Service (IBAS)

In the unlikely event that we are unable to resolve your gaming dispute internally, you have the right to refer your dispute to IBAS who are our nominated ‘alternative dispute resolution entity’ (ADR).

Full details can be found at www.ibas-uk.com, or by writing to them at

Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS.

020 7347 5883

Personal data is safe and secure as the ADR procedure complies with the General Data Protection Act.

Please ensure when contacting the IBAS they only consider gaming disputes in writing. This can be achieve by a variety of mediums.

Unfortunately your dispute can be refused. This could be due to a variety of reasons including but not exhausting not trying to resolve it directly with us, not submitting the complaint within the correct time frame or the dispute is considered ‘frivolous’. More information regarding this can be found at www.ibas-uk.com.

Parking

Limited customer parking can be found at the rear of Opera House Casino, off North Street. There is also a large “Pay & Display” carpark located adjacent to this, which is free after 6pm.

The minimum age for entry is 18 years, however Opera House Casino operates a Challenge 21 policy. 

You will need to  become a member in order to enter Opera House Casino.  This is a simple process and can be done quickly and easily on arrival.  Customers may be asked to provide photo ID to prove their age and may be refused entry if they cannot provide such proof when requested.

Membership is exclusively for that customer; if customers allow their membership to be used by any other person to gain entry may themselves be excluded.

If in any doubts about our entry requirements, please feel free to contact our Reception staff on 01723 357940 before you visit.

Please be aware that, in order to comply with current gaming legislation, full membership, with valid photo I.D. (driving licence, passport or government issued I.D. card) is required for all cash transactions totalling in excess of £1400. This includes buying in at the gaming tables and electronic terminals, or cashing out winnings at the Bank.

The Casino cannot be held responsible for the loss of a customer’s property whilst on the premises, whether the property has been entrusted to the care of the casino or the loss arises through negligence or otherwise. In the interest of safety, customers may be asked to offer any luggage, bags, etc. for inspection. Large bags will need to be left in the cloakroom.

Current Entry Requirements

Please be aware that, in order to assist with the Test & Trace program, you are currently required to register your details at Reception, and become a member, before entering Opera House Casino.  

WHEN THINGS RETURN TO "NORMAL"...

There are no membership requirements for entry to Opera House Casino for over 21's prior to 2am. After this time, you will be asked a few simple registration details. All visitors aged 21 and under must provide photographic ID at all times to become members.  

The minimum age for entry is 18 years, however Opera House Casino operates a Challenge 21 policy. Customers may be asked to register their personal details and provide valid photo ID to prove their age and may be refused entry if they cannot provide such proof when requested.

The Casino cannot be held responsible for the loss of a customer’s property whilst on the premises, whether the property has been entrusted to the care of the casino or the loss arises through negligence or otherwise. In the interest of safety, customers may be asked to offer any luggage, bags, etc. for inspection. Large bags will need to be left in the cloakroom.

Membership is exclusively for that customer; if customers allow their membership to be used by any other person to gain entry may themselves be excluded.

If in any doubts about our entry requirements, please feel free to contact our Reception staff on 01723 357940 before you visit.

Please be aware that, in order to comply with current gaming legislation, full membership, with valid photo I.D. (driving licence, passport or government issued I.D. card) is required for all cash transactions totalling in excess of £1400. This includes buying in at the gaming tables and electronic terminals, or cashing out winnings at the Bank.