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Privacy Policy

Opera House Casino and its website www.operahousecasino.co.uk, which this privacy policy covers, collects personal data when you make an enquiry, register with us or place an order for products or services.

When we ask you for personal data, we will ensure it is:

  • processed lawfully, fairly and in a transparent manner
  • collected only for specified, explicit and legitimate purposes
  • accurate and up to date
  • secured by appropriate technical and organisational measures
  • not transferred without adequate protection

It is important that we keep your information accurate and up-to-date and so in return, we ask you to:

  • give us accurate information
  • tell us as soon as possible if there are any changes, such as a change to name or new address

Why do we collect personal data?

We collect personal data when you make an enquiry, register with us or place an order for products or services. We will use this information to provide the products or services requested, maintain records and, if you consent, to keep you up to date with information about our competitions, products, services and offers that may interest you.

Personal data can be factual (for example, name, email address, location or date of birth) or an opinion about that person’s actions or behaviour. Special categories of personal data can be information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, and personal data relating to criminal offences and convictions.

What types of personal data do we collect?

The types of personal data that we collect may include personal details such as forename, surname, date of birth, address including postcode, gender, nationality, occupation, contact number, email address and preference & interests.

We may also collect information about your transactions with us including payment history, attendance and gaming activity. In certain circumstances we may have to collect additional information in relation to regulatory guidelines. If you contact us we may keep a record of this correspondence.

We will not reuse your personal data for a new purpose other than for what it was originally collected, unless the new use is compatible with the original purpose for which the personal data was collected, we have notified you of the new use and given you a reasonable opportunity to object to it, or the new use is otherwise permitted or required by law.

We collect and process your personal data based on one or more of the following reasons:

  • To carry out our obligations arising from agreement or contract that you have entered into with us;
  • It is necessary for us to comply with our legal obligations;
  • To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.

How do we use cookies and links to other sites?

Cookies are small text files made up of letters and numbers that are stored on your computer, tablet or mobile device when you visit particular webpages. Your computer, tablet or mobile device will need to accept cookies to enable online shopping and the personalised features found on our websites.

Your browser can be used to restrict, block or delete cookies from any website, if you would prefer this. This differs from browser to browser; please consult your web browser’s ‘help’ documentation.

The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Cookies store a generated ‘key’ which is associated with all this information.

When you visit our websites you may notice links to other websites of interest or containing additional information. However, once you have used these links to leave our site you should note that we do not have control over any other website. We would suggest that you visit these sites to view information about their cookies and how they are used.

If you share our content with friends through social networks you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check these for more information about their cookies and how to manage them.

How do we ensure your personal data is accurate?

The majority of the personal data that we collect is collected directly from you, in which case you are responsible for its accuracy. We encourage you to tell us as soon as possible if there are any changes to your personal data, such as a new address. When information is found to be inaccurate, either through our own checks or following a communication from you, it is updated.

Who might we share your information with?

We do not sell, rent or otherwise trade your personal data with others. While most of our work is done by our employees who access your personal data directly from our systems which are under our direct control, we do use third-party service providers to perform certain functions on our behalf.

For further information on which service providers may have access to your personal data, please contact us.

Please note that if we are requested by the police, government, regulatory, or other body investigating suspected illegal activities to provide your personal data we are entitled to do so.

How long do we keep hold of your information?

We keep your personal data for as long as we need it to satisfy our business and legal requirements; normally this is up to 5 years after you cease holding a customer account. Once the personal data is no longer required, it is either deleted or anonymised.

It is important to note that all employees at Opera House Casino follow an organisation-wide security policy. Only employees authorised are provided access to personal data and these employees will have agreed to ensure confidentiality of this information.

What rights do I have in relation to the personal data you hold about me?

Unless subject to an exemption, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which Opera House Casino holds about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data;
  • The right to withdraw your consent to the processing at any time where we are relying on your consent as the legal basis for processing your personal data;
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data where processing is based on legitimate interests, the performance of a task in the public interest/exercise of official authority, direct marketing and processing for the purposes of scientific/historical research and statistics;
  • The right to lodge a complaint with the Information Commissioner’s Office.

How can I access or correct my Personal Data, request that it be deleted or exercise any of my other rights?  

You can request to update your personal data at any time by contacting our reception team by using the following information:

  • Telephone: 01723357940
  • E-mail:
  • Mail: Opera House Casino, 56-64 St Thomas Street, Scarborough, North Yorkshire, United Kingdom YO11 1DU.

Please note that it may take up to 48 hours to update your details.

If you wish to request access to the personal data we hold about you please do so by completing a subject access request through the channels above. It may take 28 days to comply with your request. Please note that we may charge an ‘administration fee’ if we feel a request is manifestly unfounded or excessive.

How can I make a complaint about how you have handled my personal data or responded to a request to exercise my data subject rights?

If you are dissatisfied with the handling of your personal data or how we have responded to a request to exercise your data subject rights, you have the right to ask for an internal review.  An internal review will consider whether or not your personal data and/or request were handled appropriately, in line with applicable data protection laws and regulations.

Internal reviews will be carried out by the Management Team. We aim to respond within 28 working days of the receipt of the request for an internal review.

If you are dissatisfied with the outcome of the review, then you may seek a review by the Information Commissioner’s office, which has the powers to uphold or overturn the decision. Please see ICO contact information below.  

  • Website: https://ico.org.uk
  • E-mail: 
  • Telephone: 03031231113
  • Mail: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.