Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Opera House Casino's relationship with you in relation to this website.

The term 'Opera House Casino' or 'us' or 'we' refers to the owner of the website whose registered office is 56-64 St Thomas St, Scarborough, North Yorkshire YO11 1DU, United Kingdom. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Opera House Casino's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Responsible Gaming

Increasingly, gambling in all its forms is a pastime enjoyed as part of the broad offer from the leisure and entertainment sector. Over 70 per cent of adults in the UK enjoy some form of gambling, including lotteries, Poker, football pools, horse racing, bingo and casinos. Gambling is now also widely available online and on tens of millions of portable internet devices, like smart phones, laptops and tablets. For the overwhelming majority of people gambling is an exciting and pleasurable pastime.

We are committed to training our staff to look for problems and to encourage people who may have a problem to seek help. We provide leaflets and display notices prominently in our casino to encourage responsible gambling.

If you have difficulty controlling your gambling, or someone close to you has a problem, you can get confidential one-to-one advice by calling the GamCare Helpline free on 0808 8020 133 (24 hours a day, seven days a week).

Voluntary Self-Exclusion

One way of helping to control a gambling problem is by keeping away from gambling premises. Like many other gambling companies, Opera House Casino operates a Voluntary Self Exclusion scheme (VSE) intended to help individuals who believe they have difficulty in gambling responsibly and for whom gambling has become a problem.

We try to make it as easy as possible for you to access the VSE scheme and will always listen carefully and sympathetically to any problem you may have with your gambling at Opera House Casino. You can access the VSE  scheme in the following ways: 

• In person
• By written communication
• By a telephone call

Relatives or friends with bona fide concerns sometimes contact the company and claim that a friend or relative has problems with their gambling. We are bound by the requirements of the General Data Protection Regulations and our obligation is to ensure the privacy of our customers, consequently we are unable give out information to third parties.

The Company will always treat such approaches sympathetically and on their individual merits. We will generally speak to the customer concerned to try, independently, to determine if the referral is genuine and whether a problem exists.

Re-entry to the Casino

Re-admittance to our casino is not immediate. Once the self-imposed exclusion period has elapsed and if you are able to confirm to our management team that you have properly considered your decision to access our facilities again you will be advised we can reinstate your membership. You will be required to wait 24 hours before entry is permitted. If you apply to re-enter before the end of a VSE period you will be refused.

Breaching a VSE - The Consequences

If you have entered the VSE scheme and subsequently gain entry we will ask you to leave and you may be escorted off site. To discourage breaches of the VSE scheme, we will not return any gambling losses, stakes or winnings, as defined in the VSE agreement and the Rules of The Casino. If a person persistently contravenes any of our rules, including breaching a VSE, it may lead to a barring being issued.

ALTERNATIVELY 

What is SENSE?

SENSE is the national self-exclusion scheme for the British casino industry. It enables anyone who is experiencing gambling problems to voluntarily exclude themselves from ALL licensed, land-based casinos in Great Britain by means of one easy application.  

This website provides information on how the scheme works and how to enrol, extend or remove yourself from SENSE. 

SENSE: Self Enrolment National Self-Exclusion | Self-exclude From Casinos (senseselfexclusion.com)

Most people decide they want to join SENSE while actually on casino premises. The scheme will be explained to you and you will be asked whether you understand it.

Following this, you will be asked to have your photograph taken, supply up to date personal details (such as your address), prove your identity and electronically sign the agreement.

Management reserves the right to change or withdraw offers / events at any time

Complaints and Gaming Dispute Procedures

Whether you have a complaint about our services and products or a dispute relating to gaming please ensure that you ask to speak with one of our management team.

The Casino Manager will fully explain the procedure to you and will always be happy to listen and review the sequence of events.

If you are unhappy with the outcome or feel you would like to speak to a different member of the management team please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively you may write to the Compliance Manager, Opera House Casino, 56-64 St Thomas Street, Scarborough, YO11 1DU.

Independent Betting Adjudication Service (IBAS)

In the unlikely event that we are unable to resolve your gaming dispute internally, you have the right to refer your dispute to IBAS who are our nominated ‘alternative dispute resolution entity’ (ADR).

Full details can be found at www.ibas-uk.com, or by writing to them at

Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS.

020 7347 5883

Personal data is safe and secure as the ADR procedure complies with the General Data Protection Act.

Please ensure when contacting the IBAS they only consider gaming disputes in writing. This can be achieved by a variety of mediums.

Unfortunately, your dispute can be refused. This could be due to a variety of reasons including but not exhausting not trying to resolve it directly with us, not submitting the complaint within the correct time frame or the dispute is considered ‘frivolous’. More information regarding this can be found at www.ibas-uk.com.

The minimum age for entry is 18 years, however Opera House Casino operates a Challenge 25 policy. 

You will need to  become a member in order to enter Opera House Casino.  This is a simple process and can be done quickly and easily on arrival.  Customers may be asked to provide photo ID to prove their age and may be refused entry if they cannot provide such proof when requested.

Membership is exclusively for that customer; if customers allow their membership to be used by any other person to gain entry may themselves be excluded.

If in any doubts about our entry requirements, please feel free to contact our Reception staff on 01723 357940 before you visit.

Please be aware that, in order to comply with current gaming legislation, full membership, with valid photo I.D. (driving licence, passport or government issued I.D. card) is required for all cash transactions totalling in excess of £1400. This includes buying in at the gaming tables and electronic terminals, or cashing out winnings at the Bank.

The Casino cannot be held responsible for the loss of a customer’s property whilst on the premises, whether the property has been entrusted to the care of the casino or the loss arises through negligence or otherwise. In the interest of safety, customers may be asked to offer any luggage, bags, etc. for inspection. Large bags will need to be left in the cloakroom.

Assistance Dogs

We do not allow pets to visit at Opera House Casino, and ask visitors to respect our Assistance Dog policy.  An Assistance Dog is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task performed by the dog must be directly related to the person’s disability. While we will not ask about the nature of a disability, legally we may ask about the service that is provided by said Service Dog.  We ask that Assistance Dogs either wear their harness or jacket to identify it as a service dog or have their training certificate available.